Terms & Conditions

Terms & Conditions

1. General Information

Welcome to Dikaloha Surfcamp & SurfSchool, located in Medewi, West Bali.
By booking accommodation, surf lessons, or any package with us, you agree to the terms and conditions stated below. These terms are designed to ensure a safe, enjoyable, and respectful experience for all our guests.

2. Bookings & Reservations

• All bookings can be made directly through our website, email, or authorized partners.
• Reservations are confirmed only after receiving a deposit payment (minimum 30% of the total amount) or full payment depending on the package.
• Once payment is confirmed, you will receive a booking confirmation email with package details, dates, and inclusions.
• Guests are responsible for providing accurate information during the booking process (names, dates, dietary restrictions, etc.).

3. Payment Policy

• We accept payments via bank transfer, credit card, or cash in Indonesian Rupiah (IDR).
• All prices are quoted in Indonesian Rupiah and include relevant taxes unless stated otherwise.
• The remaining balance must be paid upon check-in or as specified in your booking confirmation.
• Any transaction fees or bank charges are the responsibility of the guest.

4. Cancellation & Refund Policy

We understand that travel plans can change. However, because we operate in a small, locally managed community, last-minute cancellations can affect us significantly.

• Cancellations made 30 days or more before check-in: Full refund of deposit (minus transfer fees).
• Cancellations made 15–29 days before check-in: 50% refund of deposit.
• Cancellations made less than 14 days before check-in or no-shows: No refund.
• In cases of illness or flight cancellations due to official travel restrictions, we can offer a reschedule or credit voucher valid for 12 months.
• All refund requests must be made via email with supporting documentation.

5. Check-In & Check-Out

• Check-in time: 2:00 PM
• Check-out time: 11:00 AM
• Early check-in or late check-out may be arranged subject to availability.
• Guests must present a valid ID or passport at the time of check-in.

6. Accommodation & Facilities

• Guests are expected to respect the property, staff, and other guests during their stay.
• Smoking is not permitted inside rooms; designated outdoor areas are provided.
• Please keep noise levels low after 10:00 PM to ensure everyone’s rest.
• Damage to property or loss of items caused by negligence may be charged to the guest.
• Dikaloha is not responsible for the loss of personal belongings; we recommend using room safes for valuables.

7. Surf Lessons & Ocean Activities

• At Dikaloha, we prioritize safety above all. However, ocean activities involve inherent risks.
• Guests must follow instructor directions at all times.
• A swimming ability is required for surf lessons and water-based tours.
• Participants must disclose any medical conditions or injuries before joining lessons.
• Dikaloha and its instructors are not liable for injuries, damages, or loss during surf lessons, snorkeling, fishing, or other activities, unless caused by proven negligence.
• All guests participating in surf lessons are covered under basic activity insurance.

8. Health, Safety & Insurance

• Guests are strongly advised to have comprehensive travel insurance covering medical expenses, trip cancellations, and water sports activities.
• In case of illness or accident, we can assist in contacting local medical facilities or clinics.
• Dikaloha reserves the right to deny participation in surf or yoga sessions if the guest appears unfit or under the influence of alcohol/drugs.

9. Yoga & Wellness Sessions

• Yoga classes are voluntary and guests participate at their own risk.
• Please inform the instructor of any medical conditions, injuries, or pregnancy prior to class.
• We provide yoga mats and props; guests are asked to treat equipment with care.

10. Environmental Responsibility

• Dikaloha supports sustainable tourism in West Bali.
• Guests are encouraged to avoid single-use plastics, reuse towels, and respect local wildlife and culture.
• Water and electricity should be used mindfully due to limited local resources.
• Beach clean-ups and community programs may be organized during your stay — participation is always welcome!

11. Force Majeure

Dikaloha is not responsible for cancellations, delays, or service interruptions caused by events beyond our control — including natural disasters, weather conditions, political unrest, or government regulations. In such cases, we will offer rescheduling or credit options where possible.

12. Behavior & Conduct

• We promote a respectful and inclusive environment.
• Disrespectful behavior, harassment, or discrimination of any kind will not be tolerated.
• Guests are expected to respect local customs, staff, and community members.
• Dikaloha reserves the right to refuse service or ask guests to leave the property without refund in cases of misconduct or rule violations.

13. Photography & Marketing

By staying at Dikaloha, guests agree that photos or videos taken during surf lessons or events may be used for marketing purposes unless otherwise requested.

If you prefer not to be photographed, please inform our staff upon arrival.

14. Privacy Policy

We value your privacy. Personal data collected during booking (name, email, phone, nationality) will only be used for reservation purposes and internal communication. We will never share your information with third parties without your consent.

15. Governing Law

These Terms & Conditions are governed by the laws of the Republic of Indonesia.
Any disputes arising from your stay will be resolved amicably where possible, or under jurisdiction in Denpasar, Bali